Shipping & Customs Duty Information
- Orders may need to clear customs in your country.
- Please check if your order will incur additional import duties, taxes or other customs related charges.
- Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
- Suppliers are not responsible for delays caused by the customs department in your country.
- Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.
Before my order has been shippedHow do I set my shipping address? To add a new address, please follow steps below:
- Move your mouse to “My Account” and click “Addresses
- Click “edit” and enter your new shipping information. Enter your new shipping information under “Add a New Address”
- Click “Save Address”
After my order has been shippedHow long does it take for my order to be delivered? Generally, orders are delivered within 3 – 60 working days. If the we have not shipped the order before the agreed date, the buyer can always contact the us directly to agree on a new date; or make a Refund Request.
When my order has arrivedI am not satisfied with the product. What can I do? If you are not satisfied with the product you received, you can open a dispute before the order is closed. you may follow the below steps to Open Dispute:
- Click on “My Account”
- Click on “Orders”
- Find the relevant order and click “Get Help”
- Submit your refund request
Returns & Refund Guarantee
Returns & Refund is a guarantee provided by The Big Wedding Store. When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems. You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with The Big Wedding Store.Scope of Guarantee
All products on The Big Wedding Store have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.
The following situations are not included: 1. An item you claim is not as described, but the seller can prove that it is. 2. Items are as described, but you no longer want them (unless the seller offers Easy Returns)Guaranteed Protection Period
You can submit refund requests up to 15 days after your order has been completed. You can do this by contacting us through your order page. Please note that you can only open one dispute per order.Conditions for Submitting Refund Requests You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order page. Please note that you can only open one dispute per order.